Customer Success Management Training
Looking for Customer Success Training? Look no further than Legacy One! Our live 2-day training workshops will provide you with the fundamental foundations of Customer Success Management and help you become certified in the field. Our goal is to help you stand out from the crowd by teaching you key concepts and strategies to become your clients’ most “Trusted Advisor”.
Our certified training courses focus on reducing churn and increasing renewals to maximize profitability. We pride ourselves on being a leading provider of Customer Success Management training. Our workshops will effectively teach and certify Customer Success Managers and/or teams on the strategies to engage their customers, manage churn, and grow recurring revenue!
Customer Success Management Workshop Description
Our Customer Success Management Workshop is designed to help you master the fundamentals of CSM, from developing and implementing effective customer onboarding strategies to measuring and improving customer satisfaction. Our experienced instructors will provide you with hands-on training, practical insights, and best practices to help you excel in your role. With Legacy One’s Customer Success Training, you’ll be able to gain the skills and knowledge you need to be a successful Customer Success Manager. Enroll now and join the hundreds of professionals who have benefited from our CSM Workshop.
What You Will Learn
- Key Concepts of Customer Success
- Understanding the Fundamental
- Principles of Customer Success
- How to Build a Successful Customer Success Strategy
- How to Build Successful Account Plans
- How to Re-Engage Disengaged Customers
- How to Manage Customer Health
- How to Manage Account Relationships
- How to Manage the Product Life Cycle
- How to Deliver Impressive Business Reviews (CBR’s)
- Learn to Calculate Customer Lifetime Value (CLTV) and Other Success Metrics
- Handling Internal & External Escalations
- So much more!